Results of Agency Self-Assessment

Fall 2003

Agency: Washington State School for the Blind

Director: Dr. Dean Stenehjem

Internal Quality Consultant: Cherie Willhide, SPHR

Process used to complete the self-assessment (who was involved, how scores were determined)
We have continued to use the same process that we have used since beginning the Agency Self Assessment several years ago. All administrators and Supervisors are asked to complete the self-assessment and submit for compilation and analysis

Strengths – three areas (at the ITEM level) in which the agency is doing well.

1. Leadership

2. Customer Focus

3. Strategic Planning.

Opportunities - one to three areas (at the ITEM level) in which the agency plans to focus its internal organizational improvement efforts in the coming year.

1. Employee Recognition. This area is really important when fewer staff are being asked to do more with less.

2. Accountability. Developing better methods to track trends and demonstrate successes.

3. Partnerships. Continued expansion of partnerships.

Anything you want to add? (comments on the tool, lessons learned, observations on the process)
Once again the school will be taking a giant step in moving into new areas of program development (i.e, Distance learning). It will be important to move forward in this area and bring all staff along in the process.

Scoresheet – attach 2003 Self-Assessment Scoresheet with item and overall category scores.

Submitted by: __________________________________Date:_____________

By September 15, 2003, send to:

Mary Campbell, Special Assistant for Quality and Performance

Office of the Governor, PO Box 4-0002, Olympia WA 98504-0002

Washington State Self-Assessment Score Sheet – 2003

CATEGORY	ITEM	SCORE
LEADERSHIP	Senior Leadership Direction
	Innovative Work Environment
	Organizational Performance Review
	Public Responsibility and Citizenship
	Overall Leadership Category Score	6.0
STRATEGIC PLANNING	Strategy Development Process
	Plan Development
	Plan Deployment
	Performance Targets
	Overall Strategic Planning Category Score	5.75
CUSTOMER FOCUS	Customer and Industry Knowledge
	Customer Requirements
	Customer Relationships
	Customer Satisfaction
	Overall Customer Focus Category Score	6.0
INFORMATION AND ANALYSIS	Data Quality
	Measurement of Organizational Performance
	Use of Information for Improvement
	Communication of Organizational Performance
	Overall Information and Analysis Category Score	5.4
HUMAN RESOURCE FOCUS	Work Systems
	Employee Training and Development
	Employee Well Being
	Employee Satisfaction and Recognition
	Accountability
	Overall Human Resource Focus Category Score	5.1
PROCESS MANAGEMENT	Process Design
	Process Performance
	Support Processes
	Supplier and Partner Processes
	Overall Process Management Category Score	5.5
PERFORMANCE RESULTS	Customer Focused Results
	Financial Results
	Human Resource Results
	Internal Business Process Results
	Public Value and Benefit Results
	Overall Performance Results Category Score	5.75

SCORING: 1 - Not engaged yet, 2 - Beginning to engage, 3 - Minimum standards met, 4 - Practitioners with moderate success, 5 - Stable processes with trend results, 6 - Sustained results, role model, 7 - World class excellence. Decimals acceptable.