Washington State School for the Blind

Balanced Scorecard for the 2003/2005 School Year

Objectives	Performance Measures	Targets	Results 2003-2005	Initiatives
Benefit to Public
Students transition from WSSB to lead successful lives at a maximum possible level of independence and personal achievement.	Annual post-transition survey of student outcomes (ratio of the number of students actively engaged in appropriate productive activities vs. the number of students who are inactive).	100% of graduates referred for adult services each year.	2003-04: 100% 2003-04 – 87.5% success (employed, college, services in place for terminally ill)	WSSB has developed an interagency agreement with the Dept. of Services for the Blind on Transition Services. Through this interagency agreement additional effort will be placed on successful transition of students and follow-up.
Customer Perspective
Educational programs for individual students will lead to maximum achievement of important academic and IEP goals and objectives. Measure parent satisfaction with programs (both On-Campus and Outreach parents will be measured)	WSSB will use several methods for objectively measuring student progress: For students in an academic program, we will annually administer a standardized academic achievement test for Grades 3-8. For Grades 9-12, we will annually review individual students’ credits toward graduation and grade point averages. For students in Occupational Studies and LIFE Skills programs, we will annually evaluate student progress using the Texas Skills Inventory. Academic and other skills will be assessed in the spring of each school year. WSSB will administer a Parent survey of educational program quality at registration time (fall).	We will have to establish baselines for academics and independent living skills completed that will allow WSSB to report a beginning and ending year score on independence and academic achievement growth. A factor will need to be placed in this measure to allow for the variability of students from severe and profoundly disabled to children that are disabled and gifted. 80% of parents will rate WSSB services as 4.0 or higher on a Lickert Scale where 5.0 is the highest measure	WSSB has begun the Independent Living Skills checklist, fall of 2003 and have established baselines. WSSB will check these again in late spring, 2004. In relation to academics, WSSB is complying with statewide testing grades 3-10. Students progress is being evaluated based on their IEP. Data is gathered quarterly. Parents rated WSSB services 4.63 out of a possible 5.0.	Develop an instrument that will allow us to gather data and project data in a usable form.
Students on the WSSB campus will be provided a safe living and learning environment	WSSB will maintain a database on and annually report suspensions, and expulsions that are related to the following types of offenses: weapons on campus, student drug use on campus, and assaults involving students on campus. This follows the same reporting requirements for all schools in Washington.	2003-05 target will be to keep suspensions/expulsions for criminal conduct to at rate of 5% or less of the WSSB student population being involved in such incidents per year.	For 2002-2003 there were no expulsions or suspensions for criminal conduct. Currently there has been no suspensions or expulsions for the 2003-2004 school year.	* WSSB already has access to the types of reporting formats required by OSPI. * Through Capital Project investments, WSSB will continue to make modifications to the campus that in order to provide a safer environment.
WSSB will provide comfortable, safe, and functional facilities for its students and staff	Annual staff survey of facility status using Facility Maintenance Survey. Annual Board of Trustees facility inspection.	80% of 4.0 Annual Inspection completed in February of each year.	Survey will be done, spring of 2004	Continue and implement 10-year plan, which is based upon future planning and accreditation.
Quality measures will be taken of all outreach services provided.	WSSB will conduct a yearly quality measure from all customers.	A quality measure of 80% of customers rating services at 4.0 or higher on a Lickert Scale where 5.0 is the highest measure.	88% rated WSSB services 4.2 or higher.	Survey data will be collected throughout the year from various customers and reported on a quarterly basis. This information will then be compiled at the end of each year for a mean quality score.
WSSB will provide quality technical support and instruction in using adapted technology to all visually impaired students.	Service quality survey of LEAs regarding WSSB’s technical services and instruction.	Yearly Target 80% x 4.0	93% rated WSSB services 4.0 or higher	WSSB will be working with LEAs and ESDs to determine whether a student registration fee is the best process to use in an attempt to meet growing demands for services by LEAs.
WSSB will initiate distance-learning programs during the 2003-05 school year.	WSSB will produce and have in place distance learning classes for students in the local districts. Distance learning classes will be measured for effectiveness.	Three new classes by the end of the 2003-05 biennium. Course quality ratings of at least 75% 4.0 ratings and above on a 5-point scale.	Currently WSSB has 9 students participate in Distance Learning courses. WSSB has offered 4 classes to teachers and parents in Oregon & Washington with over 70 participants.	Attempt to secure minimal state funding to make this program a reality and continue with grant applications, further survey user groups for their interests & needs related to distance learning programs.
WSSB will provide adaptive equipment and accurate literacy materials to blind and visually impaired students in a timely, cost effective manner.	Client survey of material quality, ease of access and timeliness of response for students (WIRC & Braille Access)	· 80% at 4.0 or higher	Surveys will be sent spring 2004.	Complete capital project (new bldg) which includes on-line registration, new database to improve access and efficiency. Implement possible student registration fee system.
Financial Perspective
WSSB makes use of collaborative partnerships to increase instructional possibilities and to reduce financial costs to public.	Expansion of partnerships with local school districts, ESDs, other state agencies and the private sector.	Increase from 38 (2002) to 46 by 2005.	TVI contracts: 38 O&M contracts: 22	Partnership expansion through itinerant vision services, distance-learning, teacher training, etc. Seek public and private funding.
Expand use of WSSB facilities by outside user groups.	Increase outside user group usage by opening the remodeled Fries auditorium to the public and summer usage of the pool and gym.	Increase outside user groups by 5%.	Fries Auditorium is starting to be used by outside groups. Vancouver Police Dept. – (detective division) move onto campus – fall 2004	Work out all details through the Attorney General’s office to allow WSSB’s Foundation to operate the Fries Auditorium. Install a small boiler and solar polar through capital projects that will allow for cost effective use of WSSB’s pool/gym during the summer months.
Energy tracking and conservation	Establish effectiveness of solar panels on the new IRC building.	Establish actual baseline to assist in determination of use on other buildings.	ORC solar building on line – as of: 2-04 _____ KW have been generated	Future capital projects developed with sustainability criteria as an important factor.
Transportation concerns		Resolution during the 2005-2007 Biennium		Work with OFM and the legislature to develop a transportation funding system that works for WSSB or role transportation cost back to the districts.
Internal Perspective
Plan, facilitate and coordinate quality Human Resource services to all employees and programs.	Annual service quality survey to staff and management regarding their level of satisfaction with HR services. (5 point rating scale.)	Quality outcome of 80% at 4.5.	Over 80% of employees rated Personnel services at 4.5 or higher.
WSSB will continue to increase diversity within the staff and management.	Ensure employee recruitment measures are in alignment with our diversity goals.	· Maintain a diverse work force on campus. · Increase diversity on the Board of Trustees	Currently WSSB is probably one of the most diverse state agencies within Washington.	Recruit within various ethnic systems to maintain a diverse work-place.
WSSB will conduct annual needs assessments for outreach services program and will adjust services to meet changing needs.	Needs assessment will be conducted as integral part of parent/LEA performance survey.	Data collected.	Surveys will be revised and sent spring 2004.	WSSB staff will use performance outcomes to tailor programs to better meet student needs.
Learning & Growth Perspective
WSSB staff will receive training to employ best educational practices and for personal advancement	Percentage of staff accessing training for skills improvement.	80% of staff involved in training	100% of WSSB staff have received training this year.	Through collaboration with employee unions, WSSB will insure that staff has the right training, the right people are in the right positions and that employees are job-flexible and empowered.
Will re-establish 5^th year independent living skills program	Students will gain skills necessary to be independent.	2 students per year at 90% completion on independent living skills	WSSB has two 5^th Year Students in the LIFTT program.	Request funding to implement 5^th year program. Work in partnership with the Dept. of Services for the Blind to re-instate this important program.
WSSB staff will receive training to insure student safety.	Improvement in student safety following staff safety training.	Survey WSSB staff regarding the quality of training they have received so far and student safety subjects of professional interest to staff.	Each year WSSB does a minimum of 16 hours of safety training for all employees. Feedback from employees was very positive regarding the training recd.	Future training programs will be developed around staff responses to survey.
WSSB staff will be recognized for performance excellence.	Re-establish the schools recognition program.	Have new recognition system in place by 2003	A committee has been established and is working on ways to positively recognize employees.	Develop innovative reward strategies to cover more people that are less formal but seen as valuable. Web site postings have been proposed. Photos on posters.
Improve community involvement.	An increase in the number of volunteers for the WSSB campus and the Braille Access Center/ IRC.	A 20% increase in total volunteer hours.	This is an area administration feels needs to have a designated staff member.
WSSB will work with regional universities to increase the number of trained/qualified vision /orientation & mobility teachers	Performance measures will involve: (a) the number of qualified vision specialists successfully completing the graduate program and (b) vision teachers placed in school districts throughout Washington.	Five trained O&M and/or Teachers of the Blind per year.	Currently 8 individuals are enrolled in the Stephen F. Austin University program. WSSB continues to work with PSU as a practicum and student teaching site. Three WSSB staff members are teaching classes at PSU.	Implement distance-learning program with Universities and provide space on WSSB’s campus for practicum and summer workshops.
Increase awareness of WSSB’s services both on and off campus throughout the state.	* Increase on campus student population * Increase outreach services * Establish baseline for Digital Learning	20% increase 10% increase 10% increase from 03-04		WSSB needs to develop a marketing plan to help meet the unmet needs of children, parents and districts throughout the state.
WSSB Status LEA or Not?				Get resolution on this issue during the 05-07 biennium